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The Client Agreement

This agreement briefly sets out our terms and the way we work. We recommend you have a good read through before meeting your therapist for the first time.

Understanding the way we work

We want you to feel fully informed about the practical side of coming for therapy, and our Client Agreement is a clear and concise guide to what’s involved.

If, at the end of your first session, you decide to continue with therapy, only then will your therapist will ask you to sign the agreement, which will be stored securely and remain confidential.

Download a copy of the CLIENT AGREEMENT. Or read the agreement here…


Our latest fees can be found at If you agree to continue with therapy after your first appointment, we expect payment for one session in advance to allow us to reserve your slot for the following week. This means that at the end of your very first session your therapist will ask for payment for both the current session and for one session in advance.

If you have been referred by a doctor who asks for feedback on your progress, your therapist may charge for time spent writing letters and reports, but only with your prior consent.


If you decide to go ahead with therapy following your first session, your therapist will ask you to commit to regular sessions at the same time each week. Unfortunately it is not possible to provide therapy sessions on a fortnightly basis as this would leave a slot empty in alternative weeks.

If you wish to see your therapist on an occasional basis once regular sessions have ended, you can continue to make appointments on an ad hoc basis. Ad hoc sessions can only be booked within seven days of the appointed time by calling the number on the website. Some therapists run a very full diary and their flexibility is limited, so the availability of ad hoc sessions cannot be guaranteed.


If you cancel a session with less than 7 days’ notice, we charge the full fee for the missed session. However, it’s worth asking your therapist if they can offer you a different time that week or a session via phone or Skype.

If you can give at least 7 days’ notice of a planned holiday or other break, we charge a 50% holding fee to reserve your slot while you are away. The holding fee can only apply to two missed sessions in any three month period. Further missed sessions are charged at the full rate if you still want to hold your slot.

If your sessions are covered by health insurance, the same cancellation and holding fees apply. You are personally responsible for these charges unless your insurance provider agrees to pay.


Psychologists working in association with The House Partnership (HP) follow the code of ethics of the British Psychological Society which can be found on their website.

Your discussions with your psychologist and any notes they write will not be disclosed to any other person without your consent. Exceptions to this would be if your psychologist is required to disclose information by a court of law, or in order to protect you or another person from significant harm. In addition, psychologists are required by their profession to have regular supervision sessions where they may discuss aspects of your treatment. They will not reveal your identity during these sessions.

If your physical or mental health deteriorates to a point of serious concern or your psychologist believes that you are a significant risk to yourself or others then they may, without your consent, contact a friend or family member, your GP or psychiatrist, or the emergency services.

Information held about you on The House Partnership’s computer systems is covered by the Data Protection Act 2018 and will not be disclosed to third parties.